Aguila Rent a Villa - Your Costa Blanca FAQ

Find answers to frequently asked questions about villa rental, property management and sales in North Costa Blanca. Your guide to a carefree experience!

Information for Homeowners

What does Aguilarent's property management cost?

The costs depend on the services you choose. We always provide a customized quote so you know exactly what to expect. During the introductory meeting, we will discuss your wishes and the associated costs.

How do you keep me informed?

Every owner receives their own app and online workspace from us. This keeps you constantly connected to your property and our team. Through the app, you can easily chat with us, exchange documents and photos, and submit requests. You can also plan your own stays and enter arrival or departure dates for personal use in the availability calendar. All communication is organized in one place and in your own language. This keeps you up-to-date and allows us to act quickly when needed.

Do you work with your own vetted professionals?

We work with a fixed network of reliable, local tradespeople and specialists. We have the right professional for every job, from plumbers to electricians and gardeners.

Do I have to sign a long-term contract?

No, we work with flexible agreements. We believe our service speaks for itself. You can end the collaboration at any time with reasonable notice.

How quickly can you respond in an emergency?

We are locally based and can respond quickly in urgent situations such as leaks, power outages, or burglaries. We are available 24/7 for emergencies.

Are owners always welcome at Aguila Rent a Villa?

Yes. We know this part of the Costa Blanca well and verify the reliability of legitimate owners. We focus on long-term commitment and security for both parties.

Why would I not rent out my holiday accommodation myself?

If you live nearby, always keep an eye on it, clean it yourself, change bed linen, maintain the pool, and handle all repairs, then it's manageable. If you have other things to do, Aguila Rent a Villa will gladly take over.

On what basis does Aguila Rent a Villa base its knowledge and experience in managing holiday homes?

Aguila Rent a Villa is affiliated with Poolvillas and i-Rent.net. This combination offers tourism expertise and strong ICT. This allows us to effectively utilize extensive knowledge in a compact area.

Why should I entrust the rental of my property to Aguila Rent a Villa?

We focus on the Costa Blanca from Denia to Moraira. Our employees know the properties and manage your property with care.

How do I calculate how much rental income my holiday accommodation can generate?

We use a matrix to assign a rental value. Every house is different. We discuss desired and achievable income. Do you want 100 percent rental or personal use? We make a clear agreement.

What is the benefit for my guests?

We are present on location. Tenants can reach us during office hours and in emergencies 24/7. We inspect the accommodation and act quickly in case of calamities. Satisfied tenants return.

How does Aguila Rent a Villa fill my rental calendar?

Our listings are visible worldwide and bookable 24/7. Success also depends on the quality of the accommodation. We advise and help to improve that.

Is my holiday home listed exclusively on the Aguila Rent a Villa website?

No. You are also welcome to offer it elsewhere. Many rental sites display our offerings. Reservations made through third parties are added to our calendar. This prevents double bookings.

And what if I want to use my property myself?

Enter the period as personal use on your owner page. You can see reservations, options, and available periods and plan your own holiday.

Can I offer my accommodation privately myself?

To friends, this can be done without rent or at minimal cost. Book as personal use. Any service provided by Aguila during that period is at a cost.

Does renting out one holiday home or multiple make a difference at Aguila Rent a Villa?

We work on a per-house basis. For a complete complex or multiple villas on the same street, we can make exceptions.

What additional costs should I expect?

If we need to adapt the property to our standards, we will charge these costs. After that, there are no extra costs. Other owner costs remain. Consider insurance, taxes, water and electricity, TV, pool, and garden maintenance.

Do I have to be on standby when my property is rented out?

No. We handle everything and take responsibility. We only need your approval for important decisions.

How and when do I receive the rental income?

We agree on a payment schedule based on rented weeks. With a mortgage, we can make monthly payments. We can handle local payments such as garden and pool service.

How does it work if I want to rent out multiple properties?

You can offer multiple properties for rent with us. All accommodations are linked to the same owner account, allowing you to easily manage everything. From this account, you have 24/7 insight into rental calendars, reservations, and periods for personal use.

What about taxes and reporting rental income?

We are happy to advise you on the fiscal obligations related to rental income. We also work with a specialized accountant who can handle the tax declaration for you.

Does Aguila also arrange maintenance and cleaning?

Yes, we arrange all necessary services for your property. This includes cleaning, supply and change of bed linen, garden and pool maintenance, and technical support. You can also count on us for repairs, renovations, painting, electrical work, solar energy, plumbing, and heating.

What regulations must I comply with if I want to rent out my house?

We explain this on our website. With our IT system, we automate all necessary processes. We handle the complete administration and take the bureaucracy off your hands.

Can I choose which services I use?

Absolutely. You can opt for full management or specific services such as inspection only, technical maintenance only, or rental only. We adapt to your needs.

General and Booking

Where are you going?

If you are looking for sun, sea, beach, a consistently pleasant climate in an area with lively entertainment and plenty of sights, then the northern Costa Blanca is the right answer. The towns of Moraira, Javea/Xabia, and Denia are popular but not overly popular. No mass tourism, so... don't spread the word.

And where exactly is that?

Between Valencia and Alicante, on the map directly opposite Ibiza on the mainland of Spain. The entire area around Javea/Xabia with Denia to the north and Moraira to the south. You fly into Alicante or Valencia and then it's about an hour's drive to your holiday home.

Why rent a holiday accommodation?

With an apartment, holiday home, or villa, you have your 'own' holiday accommodation to feel at home. And often more affordable than a hotel. With your partner, family, or a larger group. You choose a shared swimming pool for all guests in the apartments or a private swimming pool in the garden of your villa. You are free to do as you please. Barbecuing, eating together at home, or dining out. It's simply your own address on holiday. Wonderful, all these benefits.

Why book with Aguila Rent a Villa?

Because of the many benefits, for your pleasure and your peace of mind. Aguila Rent a Villa rents out villas, houses, and apartments with a price guarantee. You always pay the lowest possible price with us. With hundreds of properties, we offer a very wide selection. We are local to the region, know all the houses inside out, and are available 24/7 to help you with anything and everything.

And how do you book?

Very simple. Go to www.aguilarent.nl and browse through Javea, Moraira, Denia, and the surrounding area. Choose the holiday accommodation and see if it meets all your wishes. If it's available, you book it. Then you sign the rental agreement and pay the deposit. It's that easy. But of course, you can also contact us personally via our web form, fax, or email.

Can I also book by phone?

Yes, you certainly can. Our staff will be happy to help you find the perfect accommodation. Please note that the rental offer and confirmation, even after a phone booking, must always be confirmed by email.

How do I see if a holiday home is available?

Each accommodation is described on its own page. There you will also find an availability calendar showing the occupancy. You can see at a glance whether it is available during your holiday period. Click on a start and end date, and you will immediately see the rental price with the extra services you can book.

Can I place an option online?

You want to discuss it and hold a property for a while. With an option, the accommodation is held for you free of charge and without obligation for a few days. This gives you time to consult with family or friends or to find suitable flights. An option is usually valid for 2 to 3 days, depending on the accommodation.

When will I receive the rental agreement?

After booking, the rental agreement will be sent by email. The rental agreement details all the information and the costs you need to pay.

When do I have to pay?

There are 3 payment moments before you travel. The deposit at the time of booking, the second payment four weeks before the start date, and the third payment upon arrival. The amounts and payment dates are clearly stated on the booking form.

In which currency can I pay?

All prices are shown in Euros.

What payment methods can I use?

You can pay by bank transfer or credit card. We accept Visa and Mastercard. Your payment is processed through a secure payment environment with 3D Secure. Please mention your reservation number for bank transfers. Allow 1 to 2 working days for bank payments to be processed.

What are the check-in and check-out times?

Check-in is on the day of arrival between 4:00 PM and 7:00 PM. Check-out is by 9:30 AM at the latest. If you arrive later or are delayed, please contact us in advance to arrange key collection.

Is there a minimum stay?

The minimum stay depends on the period and the accommodation. On our website, you will see this directly when you enter your desired dates. The system automatically checks if the period you have chosen can be booked.

Cancellation and Security

Can I cancel my booking?

It's a shame the holiday cannot go ahead. However, the house has been reserved. It's good if you have taken out cancellation insurance. So do that. No cancellation insurance? The tenant can cancel the rental agreement up to 60 days before the start of the rental period. In case of cancellation, the deposit remains with the landlord to compensate the owner. If the cancellation is made within the 60-day period preceding the rental period, the tenant owes the full rental amount to the landlord.

Will I receive the address of the holiday home soon?

Privacy laws prohibit the disclosure of exact address details before a booking is finalized. You will receive the address of the holiday home after paying the second installment, four weeks before the start date.

How can I contact Aguila Rent a Villa?

You can find all the information on the website. Contacting Aguila Rent a Villa is very easy via email and phone. Our staff speak Spanish, Dutch, French, German, and English.

Can I trust you with my details?

Aguila Rent a Villa is bound by strict privacy laws. We keep all your details for our own use, and the computer system is optimally secured. Your details are absolutely safe with us.

Can I change my booking?

For changes, please contact us. Depending on availability and the time until the arrival date, we will assess the possibilities. In most cases, we are flexible and will work with you to find a suitable solution. Please note that the booking conditions are binding and should be read carefully.

Is travel insurance available?

Yes, you can add travel and cancellation insurance directly during the booking process on our website. This ensures you are well-covered if your trip unexpectedly cannot go ahead.

How exactly does the security deposit work?

If a security deposit is applicable, the amount and payment timing are clearly stated on the reservation form. If you leave the accommodation in good condition, the security deposit will be refunded within 8 days after departure.

Preparation and Stay

What should I bring myself?

Your personal items like clothing and documents. Your apartment, house, or villa is equipped with all cooking appliances and crockery, pans, and cutlery. You'll have an independent household right away. Bed linen, duvets, towels, and tea towels are provided and changed regularly.

Where exactly is the holiday home located?

The page indicates the area or urbanization where the accommodation is located. Only when the booking is confirmed and the full rental fee is paid, will you receive detailed address information. This includes the exact address and coordinates of the holiday home to help you find your stay using, for example, Google Maps.

How do I get the key, or is someone present upon arrival?

Usually, the key is ready at one of the offices in Javea, Denia, or Moraira. It is also possible that the owner or an employee is present at the house to hand over the key and give a first tour. The final confirmation will contain all the necessary information.

What to do if I have a delay?

We are of course ready to welcome you if you are delayed. So please call us if your journey is taking longer. We will then take that into account.

Can I book a child's cot with bedding, a high chair, and/or a playpen?

During the booking process, we generally offer these extra services. You can add them to your booking yourself. Please note potential extra costs. If this service is not listed in the booking process or if you forgot to select it during booking, please contact us to arrange it afterwards.

Can my pet come along?

That is up to the owner of the holiday accommodation. On the website, you can use the filter to select accommodations where pets are allowed. If allowed, we ask you to keep everything clean. And remember the pet passport, mandatory vaccinations, and the microchip or tattoo for identification. Consult your veterinarian.

Can I only arrive and depart on a Saturday?

During the high season, from June to the end of August, arrival and departure days are as indicated on the online availability calendar. In other periods, different arrival and departure days may be possible.

Who is my contact person on location?

The staff at Aguila Rent a Villa are here for you. The office can be reached by phone and email. During office hours and 24/7 in case of emergencies.

Does the accommodation have a phone?

Often, yes. But it is disconnected for tenants. Ensure your mobile phone works in Spain and provide that number when booking. That way, we can always reach each other.

Is there Wi-Fi available?

Almost all accommodations have well-functioning Wi-Fi. The description for each accommodation on our website clearly states whether Wi-Fi is available. If an accommodation does not have Wi-Fi, you can rent a Wi-Fi dongle from the local manager.

Is there parking available?

Virtually all villas and holiday homes have private parking. For apartments, it is often a public parking space or a shared parking area. Our website clearly indicates the available parking options for each accommodation.

How far are the nearest amenities?

The distance to amenities such as supermarkets, restaurants, beaches, and medical services varies per accommodation. On our website, you will find a clear description of the location and nearby facilities for each property.

Are the accommodations suitable for disabled people?

Suitability for disabled individuals varies per accommodation and depends on the degree of limitation. Our website indicates for each property whether facilities are available, such as a home without stairs or an adapted bathroom. If in doubt, please contact us.

Can I order extra cleaning?

Yes, you can book extra cleaning for an additional fee. We recommend booking this in advance, especially during peak season, as last-minute requests cannot always be accommodated.

During the Stay

Who is responsible for any damage?

As a tenant, you are liable for any damage. You can take out liability and/or damage insurance when booking. Always report damage. If damage is detected after your departure, we will recover it through the security deposit. If the damage exceeds the security deposit, we will hold you liable. See the booking conditions.

Is bed linen, bathroom linen, and kitchen linen provided?

Each accommodation is fully equipped with the clean linens you need for a normal household. If anything is missing, our team will provide replacements.

Do I pay a tax?

Yes. This is included in the rental price.

Can I depart at any desired time?

Contact your local contact person and discuss the changed departure date. The team can then adjust accordingly for cleaning and inspection.

Is it nice to tell others about the holiday?

After your departure, you will receive an email with a survey to rate the accommodation. You can share your story for future renters and for the landlord and owner. We enjoy reading your experiences and tips.

When will I get the security deposit back?

In many cases, you do not pay a security deposit. In some cases, you do. We will inform you about this during the reservation. To properly inspect the accommodation, we will refund the security deposit within 8 days after the end of the rental period at the latest.

How do you handle a complaint?

Contact your local contact person immediately, or call or email Aguila Rent a Villa. We will process your complaint immediately and resolve it as quickly as possible. If necessary, in consultation with the owner.

What to do if something breaks?

If something breaks during your stay, please contact the local manager or the booking office immediately. They will assess the situation and ensure a quick solution. Our managers work with a network of reliable technicians who carry out repairs on-site if necessary. Always report damage as soon as possible.

Are utilities included?

Utilities are included in the rental price in most cases. The reservation form clearly states which costs are included in the price. For longer stays of several months, consumption costs may be charged separately.

Do you offer additional services such as car rental or transfers?

We do not offer these services ourselves, but we can help you book a rental car or arrange a transfer. This way, you don't have to figure it out yourself and are assured of a reliable provider.